Customer Service....

Is it just me or are all Mobile phone providers a bunch of crooked ass clowns?
I know that everyone that owns a cell phone has had the pleasure of dealing with these companies. (I am going to try to keep my service providers name anonymous.)

I have been with the same company since 1999, and I have constantly had problems.
I can hear you now: Woolly, if you’ve had problems that long why haven’t you switched???
Answer is simple… I am with the lesser of the evils.
After hearing the bullshit that my friends go through with their service providers I am kinda lucky that I am only going through half the bullshit they do.

That’s not really my point. My point is that customer service in the phone industry is the WORST fucking service there is.
Case in point… I just realized that I was over paying for my phone, However in order to get the most out of this phone I have to change my plan that I am on. How hard can this be? I mean all they are doing is changing a few options in my contract right???….. WRONG…. Apparently you need 7-10 business days to activate my new plan …. Fuck you, you need 10 days to switch. That is a load of bullshit if I ever heard one.
The Customer service lady swore up and down that it was the truth and I would have to wait 10 days before the features on my phone could be activated. Seeing as I am one untrustworthy client I decide to call back the next day. I of course don’t get the same person but I was told a similar story, except it would now take 3-5 business days.
Again I was unsatisfied and I so called back about 35 seconds after I hung up… and low and behold I got a girl that said quite frankly that the other 2 people I talked to were full of shit and she would be activating my features right away.

I immediately fell in love with this girl… she was flat out the best customer service employee on the planet. She spoke the truth, no bullshit. Which is totally refreshing.
In my mind bad news is easier to take when it is given to you honestly the first time.
She explained the problems that I will have with my first month of billing, she told me that for about 15 minutes my phone might not work, and then she dropped the damn service changes that they normally bill you for all the stuff I was having done.

This girl was about to get a marriage proposal, I swear to god she was phone flirting (which I might add is a wicked tool to use, it totally helps smooth over the person on the other end of the phone)
The part that got me was just as I was ready to hang up she says.
“Are you busy right now?”
“No. I am on my drive home, and I am still about an hour away. Why?”
“Can you do me a favour?”
“What is it?”
“You sound like a cool guy (flattering will get you everywhere) and I am having a really rough day, do you mind staying on the line and talking to me? I really don’t what to have to go back to work just yet.”

I was stunned…. My answer of course was yes…. And I chatted with this girl for the better part of 2 hours. When the conversation ended, I said something along the lines of “I guess I’m probably never gonna talk to you again” and before I could finish she replied with… “Don’t worry; I’ve got all your information”

Not quite sure how to take that, but I am gonna be positive and take it as she is going to e-mail me or something.

So after all that anger something good came out my phone acting up…
BUT, I still hate all cell phone providers!!!

AM I ALONE????